If you have a problem with any product(s) (e.g., product not working, leaking, etc.) in your order, please contact support.

Don't hesitate to get in touch with support via our support contact page.

After placing the order, orders are processed and shipped within 24 business hours (excl., Saturday, Sunday, and USPS holidays).

First-Class Package:
2-5 Business days, once the package begins transit.

Priority Mail:
1-3 Business days, once the package begins transit.

Ground:

1-5 Business days, once the package begins transit.

3 Day Select:

1-3 Business days, once the package begins transit.

2nd Day Air:

1-2 Business days, once the package begins transit.

After your order has been shipped, you will automatically receive a shipping confirmation email containing your tracking number. You can also track the status of your package via NFDVapes Tracking Center.

Our shipping department begins packing and shipping orders at 10:15 AM CST Monday-Friday.

Orders placed before 10:15 AM CST Monday-Friday:

Ships same-day.

Orders placed after 10:15 AM CST Monday-Thursday:

Ships next business day.

Orders placed after 10:15 AM CST on Fridays:

Ships the following Monday (excl. USPS holidays).

After your order has been shipped, you will automatically receive a shipping confirmation email containing your tracking number. You can also track the status of your package via NFDVapes Tracking Center.

All orders are delivered to your mailbox.

If your shipping carrier has marked your package as "Delivered" and you cannot locate your parcel, please get in touch with support so we can investigate and resolve this issue.

Also, please visit NFDVapes Tracking Center or USPS Tracking for the most up-to-date tracking information, as tracking apps such as Shop, AfterShip, and Route can display inaccurate tracking information.

If your order has yet to be shipped, your shipping address may be modified. Unfortunately, your shipping address cannot be changed if your order has already been processed and shipped. 

Please get in touch with customer support to request a shipping address modification. However, even if your order has yet to be processed and shipped, we cannot guarantee a shipping address change; therefore, we recommend reviewing all order information before completing your purchase.

For under $1, Route Package Protection allows our customers to buy shipping insurance for all orders. In addition, Route provides a full refund or repurchase in the case of a lost, stolen, or damaged package. If you apply Route Package Protection to your order, you will receive an email with instructions on how to file a claim if necessary.

We highly encourage all of our customers to keep Route Package Protection included in your order.

All order payments bill as "OVSE" on your bank statement.

You may check out using a debit, credit, or gift card; we accept all major card brands, including:

- Visa

- MasterCard

- Discover

- American Express

We also accept:

- Apple Cash

- Zelle

Video Guide: https://shorturl.at/wqkou

First: Make Sure Apple Pay/Apple Cash is Enabled

1. Go to Settings.
2. Find and tap "Wallet & Apple Pay."
3. Ensure "Apple Cash" is enabled.
4. If no cards are currently added, tap the blue "Add Card" button under "Payment Cards" and follow the steps to add your card.

Second: Add Funds

1. Under "Payment Cards," tap "Apple Cash" (top option on the list).
2. Tap the blue "Add Money" button.
3. Add enough money to cover your order total and tap "Add" at the top right.

Third: Send the Payment

Pay via the iMessages app:

1. Open the iMessages app.
2. Start a text to: 919-818-3702.
3. Tap the "+" on the bottom left and select "Apple Cash."
4. Enter your order total and tap "Send" at the bottom.
5. It will start a new text message; send the message to complete the payment.
6. Once your payment is sent, tap "I Sent My Payment" at the bottom of the checkout page.

-OR-

Pay via the Wallet app:

1. Open the Wallet app.
2. Find and tap your Apple Cash card.
3. Tap "Send or Request."
4. Type in the phone number: 919-818-3702, then hit "Next" at the top right.
5. Enter your order total and tap "Send" at the bottom.
6. It will start a new text message; send the message to complete the payment.
7. Once your payment is sent, tap "I Sent My Payment" at the bottom of the checkout page.

NOTE: If payment is not received within 15 minutes, your order will be canceled.

Need help? Contact support here

1. Go to checkout and select Zelle as your payment option.
2. Open up your mobile banking app.
3. Locate Zelle within the app.
4. Send your payment to: 919-818-3702.
5. Once your payment is sent, tap "I Sent My Payment" at the bottom of the checkout page.

NOTE: If payment is not received within 15 minutes, your order will be canceled.

Need help? Contact support here

If your payment attempt is declined, please ensure all entered information is accurate. We highly encourage you to contact your bank to resolve this issue; however, please get in touch with support if your payment continues to decline.

Yes, we do allow orders to be canceled. However, orders eligible for cancellation must not have been already shipped. Unfortunately, if your order has already been processed and shipped, we cannot cancel your order.

Please get in touch with customer support to request an order cancellation. However, even if your order has yet to be processed and shipped, we cannot guarantee the cancellation of your order; therefore, we recommend reviewing all order information before completing your purchase.

Unfortunately, once your order has been confirmed, we cannot make modifications (e.g., change the product(s), shipping speed, etc.). Therefore, we recommend reviewing all order information before completing your purchase.

Yes, we do issue refunds to our patrons. We issue refunds on a case-by-case basis (e.g., product issue, lost package, etc.).

If a refund is issued, you will automatically receive a refund confirmation email from our payment gateway, Authorize.net, sent to the email address associated with your order. Please check your spam folder if you cannot locate your refund confirmation email in your inbox. Refund will take 3-5 business days (excl., Saturday, Sunday, and bank holidays) to appear back in your bank account.

While we don't accept physical returns, we issue refunds and store credit on a case-by-case basis.

If you have a problem with any product(s) (e.g., product not working, leaking, etc.) in your order, don't hesitate to contact support.